Privacy policy

Nutmeg India Enterprises (“we”, “us”, “our”, or “Nutmeg India Enterprises”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website and purchase our products.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy and applicable laws of India.

1. Information We Collect

We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact us, or otherwise interact with our services.

This may include:

  • Your name

  • Mobile/phone number

  • Email address

  • Billing and shipping address

  • Order and purchase details

  • Information provided when contacting customer support

  • Feedback, reviews, or other information you voluntarily provide

  • Payment-related information required to process your order

Payment information may be processed by authorised third-party payment service providers. We do not intend to directly store complete card numbers, CVV numbers, or other sensitive payment authentication information unless specifically required and permitted by applicable law.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and products viewed

  • Referring and exit pages

  • Website usage information

  • Network and device information

  • Cookies and similar technologies

We may use this information to understand website usage, maintain security, improve functionality, and provide a better shopping experience.

2. How We Use Your Information

We may use your personal information for purposes including:

  • Creating and managing customer accounts

  • Processing and delivering orders

  • Processing payments, refunds, returns, and cancellations

  • Providing customer service and responding to enquiries

  • Providing order, shipping, and delivery updates

  • Handling complaints, warranty matters, and other service requests

  • Preventing fraud and protecting website security

  • Improving our products, website, and customer experience

  • Complying with applicable legal, regulatory, accounting, and tax requirements

  • Sending marketing and promotional communications where permitted and applicable

We may also use information in an aggregated or anonymised form for analytics, business improvement, and website performance.

3. Consent

By providing your personal information to us or using our website, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy, subject to applicable law.

Where required by law, we will seek appropriate consent before processing personal information for specific purposes.

If you provide us with personal information belonging to another person, you confirm that you are authorised to provide that information and permit us to use it in accordance with this Privacy Policy.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Remember your preferences

  • Keep products and information associated with your shopping session

  • Understand how visitors use our website

  • Improve website functionality and performance

  • Analyse website traffic and usage

  • Provide relevant content and communications

You may change your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some features or functionality of the website.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

  • Payment gateway and payment processing providers

  • Courier and delivery partners

  • Website hosting and technology service providers

  • Customer support and service providers

  • Analytics and website performance providers

  • Professional advisers, where necessary

  • Government authorities, regulators, or law-enforcement agencies where required by law

Third-party service providers may process information on our behalf and may be subject to their own privacy policies and applicable legal requirements.

We may also disclose information where necessary to comply with legal obligations, enforce our terms and policies, prevent fraud or illegal activity, protect our rights and property, or protect the security of our customers, website, or other persons.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. Once you leave our website or interact with a third-party service, that third party's own privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before providing them with your personal information.

7. Data Security

We take reasonable and appropriate technical, organisational, and administrative measures to protect your personal information against unauthorised access, alteration, disclosure, misuse, loss, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

8. Retention of Information

We retain personal information for as long as reasonably necessary to:

  • Provide our services and fulfil orders

  • Maintain business and transaction records

  • Resolve disputes and customer service matters

  • Meet legal, regulatory, accounting, and tax requirements

  • Prevent fraud and maintain security

  • Exercise or defend our legal rights

When personal information is no longer required for these purposes, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information held by us

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure of personal information, where legally applicable

  • Withdraw consent where processing is based on consent

  • Request information regarding certain processing or sharing of your personal information

To exercise applicable rights or make a request concerning your personal information, you may contact us using the details provided below.

Certain requests may be subject to verification and applicable legal limitations.

10. Marketing Communications

We may use your email address or phone number to send service-related communications, such as order confirmations, shipping updates, delivery notifications, account-related information, and other important messages.

Where permitted by applicable law and based on your preferences or consent, we may also send promotional communications, offers, or updates.

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may continue to receive essential service-related communications necessary for your orders or use of our services.

11. Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that personal information has been collected from a child without the required consent, we will take reasonable steps to delete such information in accordance with applicable law.

If you believe that a child has provided personal information to us, please contact us using the contact details below.

12. Account and Information Control

You may contact us to request access to, correction of, or deletion of personal information that we hold about you, subject to applicable law.

You may also choose not to provide certain information. However, some information may be necessary for us to process orders, provide services, complete deliveries, or respond to particular requests.

13. Data Breach

If we become aware of a security incident involving personal information that requires notification under applicable law, we will take appropriate steps to investigate, mitigate, and notify affected persons or authorities as required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.

Any updated version will be posted on this page with the revised effective date, where applicable. We encourage you to review this Privacy Policy periodically.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws, mandatory legal remedies, and the jurisdiction of competent statutory authorities, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Gautam Budh Nagar, Uttar Pradesh, India.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Nutmeg India Enterprises
Email: nutmegindiaenterprises@gmail.com
Phone: +91 9717123685

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.

Last Updated: September 30, 2026